Return/Exchange Policy

If for any reason you are not happy with your purchase we will do our best to fix it. We also offer replacement at no charge for items that are damaged or lost in transit after shipment . If something isn’t right with your makingwright.com purchase, please contact our customer service support by emailing contactus@makingwright.com.

Return Policy: Due to the handmade nature of our business, each item is made-to-order, we do not accept returns. Please be aware of this especially when placing apparel orders.  If your order is received damaged, please make sure you contact us and provide us a photo within 7 business days after the order is delivered so we can send you a replacement at no charge.

 Please do not return items to the return address on your orders packing slip without prior approval. Items returned without approval will be subject to a fee which will be deducted from your refund. Holiday & Limited Edition items returned without approval will also be subject to a 50% restocking fee, as they are final sale items and cannot be sold again.

For approved returns, it’s the customers responsibility to pay all shipping fees, if a return label is requested, the cost of the return label will be deducted from the total refund.

 Broken Drinkware Orders: Although great precautions are taken during the packaging of each order, breakage can still occur during the shipping process. We provide replacement orders for any orders damaged in transit. (Replacement orders will be processed within our normal time frame of 3-5 business days plus ground shipping time.)  Please reach out within 7 days of delivery with adequate proof of any damage or breakage reported (please include images of the damaged item). Refunds will not be provided - only replacements. 

Damaged item or issues with print: Our items are inspected before being shipped, but at times printing errors can occur. If the received product is printed incorrectly, damaged, or in bad quality, please contact us within 7 days of your order being received and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible. Refunds for damaged items will not be provided - only replacements. You have 7 days from the item being received to contact us; requests received after 7 days cannot be processed.

 Wrong Item Received

Approved returns & exchanges: It is the customer‘s responsibility to pay all shipping fees related to returning or exchanging a product. We do not offer return labels at no cost. If you request a return label, we will deduct the cost of the return label from the refund total.

We appreciate your business and if there’s anything that you would like us to clarify please do not hesitate to reach out.